Last updated: December 2024
1. Introduction
Codrex Digital ("we", "us", "our") operates Codrex CHMS (Cloud Hotel Management System). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Business Name: Codrex Digital
Website: https://codrex-dashboard.pages.dev
Email: codrexdigital@gmail.com
Phone: +91 1169655595
2. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, password
- Business Information: Hotel/property name, address, GST number, business registration details
- Guest Data: Information you enter about your hotel guests
- Payment Information: Billing address, payment method details (processed securely by Razorpay)
- KYC Documents: Identity proof, business registration documents for verification
- Usage Data: How you interact with our service, features used, time spent
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information (receipts, invoices)
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
- Comply with legal obligations
4. Payment Information
All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your complete credit/debit card details on our servers. Payment information is encrypted and handled directly by Razorpay in accordance with their privacy policy.
5. Data Security
We implement appropriate security measures to protect your personal information:
- All data is encrypted in transit using TLS/SSL (HTTPS)
- Data at rest is encrypted using industry-standard encryption
- Regular security audits and vulnerability assessments
- Access controls and multi-factor authentication
- Secure data centers with Cloudflare infrastructure
6. Data Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third parties who assist in our operations (hosting, payment processing, email delivery)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with any merger, sale, or acquisition
- With Your Consent: When you explicitly agree to share information
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Upon account deletion, we will delete or anonymize your data within 30 days, except where retention is required by law.
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt-out of marketing communications
- Withdraw consent at any time
9. Cookies
We use cookies and similar technologies to:
- Maintain your session and authentication
- Remember your preferences
- Analyze usage patterns to improve our service
You can control cookies through your browser settings.
10. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
For privacy-related questions or to exercise your rights, please contact us:
Codrex Digital
Email: codrexdigital@gmail.com
Phone: +91 1169655595
Website: Contact Us