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Refund & Cancellation Policy

Last updated: December 2024

1. Overview

Codrex Digital ("we", "us", "our") operates Codrex CHMS (Cloud Hotel Management System), a subscription-based Software as a Service (SaaS) platform. This Refund & Cancellation Policy outlines the terms for refunds and cancellations of our services.

2. Free Tier

Our free tier is available at no cost and does not require any payment. Users can use the free tier indefinitely without any charges.

3. Premium Module Subscriptions

Premium modules are billed on a monthly subscription basis at ₹499 per module per month. The following terms apply:

  • Billing Cycle: Subscriptions are billed monthly from the date of activation.
  • Auto-Renewal: Subscriptions automatically renew each month unless cancelled.
  • Cancellation: You may cancel your subscription at any time through your dashboard settings.

4. Refund Policy

We offer refunds under the following conditions:

  • 7-Day Money-Back Guarantee: New subscribers can request a full refund within 7 days of their first payment if they are not satisfied with the service.
  • Service Unavailability: If our service is unavailable for more than 48 consecutive hours due to issues on our end, you may request a prorated refund for the downtime period.
  • Duplicate Payments: If you are charged multiple times for the same subscription period due to a technical error, we will refund the duplicate charges in full.
  • Unauthorized Charges: If you notice any unauthorized charges, please contact us immediately for investigation and potential refund.

5. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

  • After the 7-day money-back guarantee period has expired
  • If your account is terminated due to violation of our Terms of Service
  • For partial months of service after cancellation (service continues until the end of the billing period)
  • If you simply forgot to cancel your subscription before renewal

6. Cancellation Process

To cancel your subscription:

  1. Log in to your Codrex CHMS dashboard
  2. Navigate to Settings → Subscription
  3. Click on "Cancel Subscription"
  4. Confirm your cancellation

Upon cancellation, your subscription will remain active until the end of your current billing period. After that, your account will be downgraded to the free tier, and you will retain access to your data.

7. How to Request a Refund

To request a refund, please contact us with the following information:

  • Your registered email address
  • Transaction ID or payment reference
  • Reason for refund request
  • Date of payment

Email: support@codrex.in
Phone: +91-XXXXXXXXXX

8. Refund Processing Time

Once your refund request is approved:

  • Credit/Debit Cards: 5-7 business days
  • UPI: 2-3 business days
  • Net Banking: 5-7 business days
  • Wallets: 1-2 business days

Please note that the actual time may vary depending on your bank or payment provider.

9. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the new policy.

10. Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us:

Codrex Digital
Email: support@codrex.in
Website: https://codrex-dashboard.pages.dev