Last updated: December 2024
1. Nature of Service
Codrex CHMS (Cloud Hotel Management System) is a Software as a Service (SaaS) platform. As a digital service, there are no physical products to ship or deliver. All services are delivered electronically through our web-based platform.
2. Service Activation
Upon successful registration and payment (for premium modules), your services will be activated as follows:
- Free Tier: Immediate activation upon email verification and account setup completion.
- Premium Modules: Immediate activation upon successful payment confirmation.
- Account Setup: The onboarding process typically takes 5-10 minutes to complete.
3. Service Delivery Timeline
| Service | Delivery Time |
|---|
| Account Creation | Instant |
| Email Verification | Within 5 minutes |
| Free Tier Activation | Instant after setup |
| Premium Module Activation | Instant after payment |
| KYC Verification | 24-48 hours |
4. Access to Services
Once your account is activated, you can access Codrex CHMS through:
- Web Application: Access via any modern web browser at https://codrex-dashboard.pages.dev
- Mobile App: Download from Google Play Store or Apple App Store (coming soon)
- API Access: Available for enterprise customers with custom integrations
5. Service Availability
Our platform is designed for high availability:
- Uptime Target: 99.9% availability
- 24/7 Access: Services available round the clock
- Global CDN: Fast access from anywhere in the world
- Maintenance Windows: Scheduled maintenance is communicated in advance via email
6. Technical Requirements
To access our services, you need:
- A device with internet connectivity (computer, tablet, or smartphone)
- A modern web browser (Chrome, Firefox, Safari, Edge - latest 2 versions)
- Minimum internet speed of 1 Mbps for optimal performance
- JavaScript enabled in your browser
7. Service Delivery Confirmation
You will receive the following confirmations:
- Welcome Email: Sent immediately upon account creation
- Payment Confirmation: Sent after successful payment for premium modules
- Activation Confirmation: In-app notification when modules are activated
- Monthly Invoice: Sent at the beginning of each billing cycle
8. Delivery Issues
If you experience any issues with service delivery:
- Check your email spam/junk folder for verification emails
- Ensure your payment was successful by checking your bank statement
- Clear your browser cache and try logging in again
- Contact our support team if issues persist
9. Contact Us
For any delivery-related queries or issues, please contact us:
Codrex Digital
Email: support@codrex.in
Phone: +91-XXXXXXXXXX
Support Hours: Monday to Saturday, 9 AM to 6 PM IST